This Returns & Refund Policy explains how lensnaoffer.com (“we”, “us”, “our”) manages return requests and refunds for purchases made through lensnaoffer.com. The purpose of this policy is to set clear expectations around eligibility, required steps, timing, and responsibilities so that issues can be handled fairly and consistently.
If you wish to return an item, you should submit your request within 30 days from the date the order is confirmed as delivered. To qualify for return, items must be unused, unworn, unwashed, and in their original condition. Where applicable, original packaging and included accessories should also be returned. Items that show signs of use, damage, alteration, strong odours, missing parts, or other condition issues may be rejected or may be subject to partial refund where permitted by law and justified by the condition of the return.
Some categories of items may not be eligible for return due to hygiene, health, or clearance considerations, unless the product is defective, damaged on arrival, or materially not as described. Where restrictions apply, they will be communicated on the product page or during the purchase process.
To begin a return, you must contact us at mail@uveranto.com and provide your order number, the item(s) you wish to return, and the reason for the return. We may request additional details to evaluate eligibility. Returns sent without prior approval may be refused, delayed, or treated as unauthorised returns. If your return request is approved, we will provide instructions regarding the return address and any additional requirements.
Unless the return is due to an item being defective, damaged on arrival, or incorrect, the customer is responsible for return shipping costs. Original shipping and handling charges are non-refundable. We strongly recommend using a trackable shipping method for returns, as we cannot be responsible for returns that are lost in transit.
Once the returned item is received, it will be inspected. If the return meets the eligibility requirements, a refund will be issued to the original payment method used at checkout. Refund processing typically occurs within 5 to 10 business days after inspection, though your bank or card issuer may require additional time before the refunded amount appears in your account.
If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing the issue (including packaging where relevant). Depending on the situation, we may offer a replacement, a partial refund, or a full refund. In some cases, we may request that the item be returned before a refund or replacement is issued.
We reserve the right to refuse returns or refunds where we reasonably believe this policy is being abused, including repeated excessive returns, inconsistent claims, or suspected fraudulent activity. Nothing in this policy limits any statutory consumer rights you may have under applicable law.
